BookingRules

• All bookings must be completed through the Ecral website or mobile app.

• Availability of vehicles depends on the selected class (Economy, Standard, Luxury, VIP). Specific models are not guaranteed.

• Booking confirmations are sent via email and will include your booking number.

• For Car Rentals (Self-Drive): A valid driver’s license and a national ID or passport are required. Documents must be uploaded during the booking process.

• For Limousine Services: No documents are required; bookings can be made as a guest or through an Ecral account.

• Minimum age for self-drive rentals is 21 years (may vary by vehicle class).

• Pickup options include office locations, airports, or a registered address (within supported cities).

• Customers must arrive on time for pickups. Delays exceeding 30 minutes may result in extra charges.

• Vehicles must be returned to the agreed location on or before the end time of the booking.

• Accepted payment methods: Credit/Debit cards, Ecral wallet, loyalty points, and (where available) pay-at-office.

• Full payment (or deposit, if applicable) must be completed before vehicle handover.

• Cancellations made 24 hours before the booking start time may qualify for a full refund.

• Late cancellations or no-shows may result in partial or full charges.

• Changes to bookings (dates, times, or vehicle class) depend on availability and may incur additional costs.

• Included with all self-drive rentals.

• Provides standard protection against minor damages and third-party liability.

• Customer remains responsible for deductibles and uncovered damages.

• Included with all self-drive rentals.

• Optional add-on for enhanced security.

• Reduces customer liability in case of accidents or damage.

• Covers most repair costs beyond normal wear and tear.

• Customer remains responsible for deductibles and uncovered damages.

• Full guarantee package for maximum peace of mind.

• Includes extended coverage for damages, theft, and roadside assistance.

• Minimizes or removes the need for a security deposit.

• Loyalty points are awarded after each completed booking and can be redeemed into wallet balance.

• Wallet balance can be used as partial or full payment for future bookings.

• Points and wallet balances are non-transferable.

Corporate clients follow additional contractual terms provided at the time of agreement.

Car owners partnering with Ecral must comply with separate partner guidelines (see “For Partners” page).

• For questions or issues, please contact our support team via the Contact Us page.

• In case of breakdowns, roadside assistance will be provided, and a replacement vehicle arranged where possible.